(4.5 / 5)2099+ Ratings

Kendra Scott Reviews

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Overall Rating

4.5
10 Reviews
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About Kendra Scott

Kendrascott.com is a well-known online platform that offers a wide range of products. The site is known for its jewelry, including necklaces, earrings, bracelets, and rings. They also offer watches and a unique fragrance collection. The site features personalized styles, allowing customers to give one-of-a-kind gifts. They regularly introduce new arrivals, including the Mae Butterfly Short Pendant Necklace, Raylyn Hoop Earrings, and Elisa Ridge Frame Short Pendant Necklace among others.

In addition to fashion jewelry, they also offer Demi-Fine and Fine Jewelry, engagement rings, home accessories, and a men's collection called Scott Bros. by Kendra Scott. They are known for their design and material innovation, use of color, and signature shapes. The site also introduces limited-edition styles for every look with simple pendant necklaces, drop earrings, band rings, and more.

The brand is recognized for its commitment to innovation, quality, and detail. From a small start-up, it has grown into a billion-dollar business. The brand is also known for its philanthropic efforts, having given back over $50M. They offer a variety of products for every occasion, including birthday gifts, everyday essentials, and bestsellers. They also have a special collection that pays tribute to Lone Star style and their Texas roots.

Kendra Scott Pros & Cons

Pros:

  • Beautiful Jewelry: Kendra Scott is known for its vibrant and diverse color palette, offering a wide range of stylish and attractive products.
  • Quality Materials: The website features jewelry made from genuine materials, including lab-grown diamonds, and some pieces are crafted with gold-plated brass.
  • Innovative Designs: Kendra Scott is committed to innovation, quality, and detail, making their jewelry stand out with unique designs.
  • Variety of Products: The website offers a variety of products including fashion, demi-fine, and fine jewelry, watches, engagement rings, home accessories, and a men's collection.
  • Customer Service (Occasionally): Some customers have reported positive experiences with store associates, such as help in locating a lost gift card.

Cons:

  • Customer Service Issues: Many customers have reported difficulties in getting help from customer service, with some experiencing long wait times or no response at all.
  • Return Policy Complications: The return policy can be complicated, and some customers have reported issues with receiving refunds or store credits.
  • Delivery Issues: There have been complaints about delayed or missing shipments, with some customers experiencing frustration in getting updates on their orders.
  • High Price Level: Consumers have noted that the price level of Kendra Scott's products is high, especially considering the material used in some pieces.
  • Quality Concerns: Some reviews have mentioned that the jewelry can tarnish or break easily, especially if not properly cared for.

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Kendra Scott Customer Reviews (10)

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Amy Hale
Amy Hale
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Feb 10, 2023
Rose Ahumada
Rose Ahumada
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Feb 10, 2023
Amorette de Chateaub
Amorette de Chateaub
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Feb 9, 2023
Virgilio Trevisan
Virgilio Trevisan
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Feb 8, 2023
Norman Grace
Norman Grace
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Feb 8, 2023
Matthias Meyer
Matthias Meyer
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Feb 8, 2023
Scarlett Fletcher
Scarlett Fletcher
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Feb 6, 2023
Rule Gamelin
Rule Gamelin
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Feb 5, 2023
Elsa Padovano
Elsa Padovano
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Feb 5, 2023
Joshua Ferguson
Joshua Ferguson
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Feb 5, 2023

Kendra Scott Customer’s Q&A

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Kendra Scott Features and Benefits

Key Features and Benefits of Kendra Scott Jewelry:

  1. Materials:

    • Metals: Kendra Scott jewelry often uses base metals like brass or zinc alloy, which are then plated with finishes like gold, rose gold, or rhodium.
    • Semi-Precious Gemstones: The brand uses a variety of semi-precious gemstones and stones, including materials like agate, turquoise, and drusy.
    • Glass and Synthetic Stones: Some pieces may include glass or synthetic stones to replicate the appearance of certain gemstones.
    • Other Materials: Kendra Scott also uses materials like acrylic, resin, and enamel to add color and texture to their designs.
  2. Design Aesthetic:

    • Unique and Vibrant Colors: Kendra Scott jewelry is known for its distinctive use of color and unique details.
    • Customizable Jewelry: The 'Color Bar' experience allows customers to create personalized jewelry by selecting from various stones, metals, and settings.
  3. Quality and Affordability:

    • Quality Driven: Kendra Scott jewelry is considered luxury and quality driven, offering high-quality pieces at various price points.
    • Affordable: The brand offers a wide range of jewelry styles, from classic to bold designs, making it accessible to a broad audience.
  4. Philanthropy:

    • Philanthropic Efforts: Kendra Scott is committed to supporting children’s literacy and other philanthropic causes, such as donating to organizations like First Book.
  5. Customer Experience:

    • Interactive Shopping Experience: The 'Color Bar' experience enhances customer engagement and loyalty by making shopping an interactive journey.
    • Digital Transformation: Kendra Scott leverages data analytics and digital tools to refine its customer experience and operational efficiency.
  6. Marketing Strategy:

    • Email Marketing: Kendra Scott has a solid email marketing strategy with a good spam score and effective subject lines, which contributes to a high open rate.
    • SEO and Domain Reputation: The brand has a strong domain reputation and SEO strategy, which helps in maintaining a high authority domain ranking.

Kendra Scott Pricing

Kendra Scott's pricing varies by item and collection. They offer a range of jewelry pieces, including fine jewelry necklaces and huggie earrings, with prices that can range from affordable to more luxurious options. For the most accurate and up-to-date pricing, it is recommended to visit their official website or check their sales section.

About Kendrascott.com Payment Method?

At Kendrascott.com, customers are kindly asked to use a payment method that does not have an expiration date prior to August 2024. If this does occur, someone from the Customer Care team will contact the customer in August on next steps. Unfortunately, any payment types on pre-orders cannot be changed once they are placed. Additionally, Kendrascott.com offers Afterpay as a payment option. Afterpay is a safe and easy way to buy the things customers need now and pay for them later in four interest-free installments or monthly payments with interest. Customers can add their favorites to their cart, select Afterpay at checkout, and log into or create their Afterpay account. Please note that customers must be 18 or older, a resident of the U.S. and meet additional eligibility criteria to qualify for Afterpay. Late fees may apply. Loans to California residents are made or arranged pursuant to a California Finance Lenders Law license. Valid debit card, accessible credit report and acceptance of final terms are required to apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. For international customers, Global-e is a trusted global ecommerce vendor whose solution allows Kendrascott.com to provide a seamless user experience to international customers.

Kendra Scott FAQs

FAQ

Kendra Scott Alternatives

Based on the provided sources, here are the top 10 Kendra Scott alternatives:

  1. BaubleBar - Known for its affordable and stylish jewelry, BaubleBar offers a wide range of pieces from $6 to $220.
  2. Mejuri - Praised for its ethical practices and stunning designs, Mejuri is a top pick for chic and affordable jewelry.
  3. Gorjana - Similar to Kendra Scott in terms of style and quality, Gorjana offers a variety of jewelry pieces with a high similarity score.
  4. Kay Jewelers - A well-known brand with a wide selection of engagement rings, necklaces, earrings, and more.
  5. Zales - Offers a wide selection of jewelry from engagement rings to fashion jewelry, with a strong online presence.
  6. Brilliant Earth - Known for its natural stones sourced with integrity, making it a great option for those looking for high-quality diamonds.
  7. Vrai - Specializes in lab-grown diamonds, offering unique and affordable options.
  8. Monica Rich Kosann - Offers fine jewelry with a focus on timeless designs, making it a great choice for those seeking high-quality pieces.
  9. Aurate - Known for its gold pieces, Aurate offers elegant and sophisticated jewelry options.
  10. Adornmonde - Similar to Kendra Scott in terms of style and price range, Adornmonde offers luxury, affordable fashion jewelry.

These alternatives offer a mix of affordability, quality, and style, making them suitable for various tastes and preferences.

FAQ

Kendrascott.com Return Policy?

At Kendra Scott, the return policy requires customers to return unworn, unused jewelry within 30 days of purchase, with original receipts. Gift items cannot be exchanged at Kendra Scott stores or websites. Any unworn merchandise you would like to return for a full refund must be sent back to Kendra Scott Design, Inc. within 10 business days of receipt of product. Items are eligible for an exchange for up to 30 days after the receipt of product. Please note that custom pieces created on the Color Bar™ are NOT eligible for return or exchange.

As for the shipping policy, orders placed Monday through Friday (excluding holidays) with Ground Shipping Method will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. Kendra Scott provides FREE RETURN SHIPPING for eligible items. Free Returns are available within the continental United States.

FAQ

What are the popular colors in Kendra Scott jewelry?

Kendra Scott jewelry is known for its vibrant and diverse color palette. Some of the popular colors include Azalea Illusion, Fuchsia Magnesite, White Crystal, Ivory Mother-of-Pearl, Rose Quartz, and London Blue Glass. The brand also offers jewelry in various metal tones such as Gold tone, Silver tone, Rose gold, and Black tone. Unique to Kendra Scott is the use of drusy quartz in many colors such as platinum, black, rose gold, iridescent, and multicolored varieties. Other color options include mint, aqua, peach, hematite-glitter, red, and gold glitter. These colors are often seen in their bestsellers and classic styles, adding personality and color to the collection.

FAQ

Can I return items purchased online in a Kendra Scott store?

Yes, items purchased online from Kendra Scott can be returned. The company offers a 30-day refund for unopened items purchased online, provided they are returned in their original packaging within 30 days of receipt. It's encouraged to maintain and reuse the original shipping container for the return process. For eligible items, free return shipping is provided. A pre-paid return shipping label can be generated on the Kendra Scott website. The return processing may take up to 15 business days. If the 30-day return deadline is honored, the store will offer the possibility of an exchange or store credit. Please note that the return policy may vary for different types of items and it's always a good idea to check the specific return policy for the item in question.

FAQ

About Kendrascott.com Popular Products and Services?

Kendrascott.com is known for its dynamic use of color and genuine materials. The website offers a variety of products including Fashion, Demi-Fine and Fine Jewelry, watches, engagement rings, home accessories, and a men's collection, Scott Bros. by Kendra Scott. Some of the popular categories include Necklaces, Earrings, Bracelets, Rings, Watches, Fragrance, and Personalized Styles. The site also features New Arrivals such as the Mae Butterfly Short Pendant Necklace, Raylyn Hoop Earrings, Elisa Ridge Frame Short Pendant Necklace, Maisie Delicate Chain Bracelet, and Mama Script Pendant Necklace. The website also introduces Lab Grown Diamonds. In addition to these, the site offers Birthday Gifts, Everyday Essentials, and Bestsellers. The website pays tribute to Lone Star style and Texas roots with its Love Letter to Texas Jewelry. Kendrascott.com is also known for its commitment to innovation, quality, and detail which has taken the small start-up to a billion-dollar business.

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